
We will resolve the problem in the most appropriate way. If your order is delivered incomplete, damaged or incorrect, please contact us within 24 hours of receipt. Incomplete, incorrect, damaged or missing orders There are no delivery charges on Gift Vouchers and Downloadable Patterns. We only ship part-orders with your express agreement. If we’re not able to supply all the items from stock, we will notify you and may offer an alternative. You will be responsible for payment of any such duties and taxes. Please note that we have no control over these charges, if they are applied, and cannot predict their amount.


Avoid optical whiteners and chlorine based cleaning products. Dark and light colours should be washed separately. Do not machine wash and do not tumble dry. They may however fray slightly more than ‘finished’ fabrics and to minimise this, we recommend overlocking cut edges prior to washing. The handle will therefore change very little when the fabric is washed. Our fabrics are pure finished ie they don’t contain binders / wax / starch etc. If prewashing is preferred, then only by hand in clean water at 30C, please. Our fabrics are soft finished with steam after production and most quilters do not prewash them. This however cannot be guaranteed and as many quilts are future heritage projects, we recommend dry cleaning. We use the best quality reactive dyes which provide the best fastness to light, rubbing and especially to washing. HOW SHOULD I CARE FOR THE FABRICS - BEFORE, DURING AND AFTER SEWING? Many of our collections - Lakes, Lipari, Ruby Reds, Scandinavia and Sorbet - combine a single warp shade with a rainbow of weft threads. This ensures that the colours mix, match and tone happily together and it makes for easy colour combining. This produces our trademark ‘shot’ effect, when the colour appears to shimmer and change depending on how the light falls. WHAT ARE ‘SHOT’ COTTONS?Įach colourway is achieved by selecting a base colour warp and marrying it with a complementary or contrasting weft thread. Our charges for packaging and shipping are shown on the Delivery & Returns page and on every product page. Customers are often surprised at how quickly their order is delivered! WHAT IS THE COST OF SHIPPING? Normal services are shown on the Delivery & Returns page and on every product page.
Ruby runner full#
We aim to dispatch orders received within 1-3 full working days of receipt and we ship daily worldwide. However local taxes may apply.įor UK shipments, VAT is applied automatically at the current rate (20%). Our product prices are shown both with and without VAT (product tax). VAT is NOT charged on shipments outside the UK.
